Dear customers
we guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent product experience. At the same time, our warranty policy can make you rest assured to buy furniture products from us. All items sold by OVIOS are covered by the following comprehensive product warranties.
1.Customer Service
Our customer service team will respond within 24 hours. We product comes with a one-year warranty. You can contact our exclusive OVIOS customer service team for assistance before and after your purchase.
2.Accepted Return
30 Day Unconditional Refund Guarantee for Unopened & Unused.
If you are not satisfied with your purchase, or for whatever reason, You no longer want this product within 30 days after receiving it, you may contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
The customers should pay for actual cost of return shipping because of their remorse. But don't need to pay for defective producets return. And there is no restocking fee. These fees need to be settled in U.S. dollars.
Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.
If the boxes has been opened, the buyer needs to send a picture and confirm with the seller. Only when the confirmation does not affect the normal use can the return be supported, and the buyer needs to afford a certain amount of goods loss charge.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
3.Not support the return
(1) Return is not accepted
when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc. Returns will not be accepted for OPEN BOX products.
(2) Arrived damage
If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the order number and the photos or a video of the defective or damaged item in 7 days. In this case, after our checking, we can give a full refund.
(3) Missing part
If your product parts damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can't repair it by yourself or the local technique person, and we will send a new item with you or a full refund.
(4) Doesn't work or defective
When you received the product that doesn't work, you can ask our customer service for help, we'll give you the related technical reply; if it doesn't work still, you can ask for an refund. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.
(5) Incorrect Package Sent
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs in 7 days: Photos or a video of the incorrect item. We will send the new item to you.
4.Return Confirmation
(1) Contact us support@ovios-furniture.com to get a return shipping label. submit order , a clear picture or video, and shipping packaging to confirm your return is accepted.
(2) When returning your package, please make sure the item is in good condition with all accessories inside. Affix the return shipping label that we provided to the package, ship it to the address our customer service sent you.
5.Refund and Compensation Process
(1) PayPal refunds may take up to 24 hours to process and appear in your account.
(2) Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Note: The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.
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