Generally, we need about 1 to 2 working days to process an order before send it out. 

A tracking number will be sent to you by e-mail once items shipped out.

And you can also track your order via ORDER TRACKING at the below of the website or through logging into your account.

If there is no tracking number updated or the tracking information
does not update for about 5 days, please feel free to contact our email:          


Our confirmation letter is sent out automatically by our ordering system. Contact us immediately if you have not received a confirmation email within 12 hours of placing your order and yet have the payment charged from your credit card/Paypal account. We will confirm your order on our site and send you another confirmation email with your order number and order details.

There are a few possible reasons that could cause this to happen:You have entered an incorrect or not frequently used email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost.You used the express checkout feature which uses the email address associated with your Paypal account. This email address may not be the one you currently use,and it is recommended that you check both for our confirmation email.

Some email systems have filters that classify our email as junk mail so they cannot get to your inbox. Itis recommended that you look into your junk mail folder before contacting us, as there is a big chance it was simply blocked by your email system.

Our shipping notification email is sent outautomatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder. It normally takes 1-2 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order, then please contact (https://www.ovios-home.com/us/contacts/), or sending emails via support@ovios-furniture.com, 

Any question will be replied within 24 hours.

Here at OVIOS, we take pride and strive to make sure all packages are delivered in a timely manner. We generally take about 2 to 5 business days to process an order, normally it will take about 12 to 15 business days to arrive.The arrival time varies from country to country. You may also track your order with a tracking number after your order has been shipped out.

The first thing to do is send us an email with all the necessary information or give us stating you wish to cancel your order.

We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. 

You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.

After the order ships out, you will receive a shipment email with the tracking number provided.

1. You can track your order status via Track Order Details. 
US STORE: Submit Track Order Details

2. If you fail to receive the email or you get the wrong tracking number, please send a email via:  support@ovios-furniture.com, we will get back to you within 24 business hours generally.